Kursbeskrivning

Mac OS X Support Essentials v10.5 är en tredagars kurs som hjälper dig att få en djupare förståelse för Mac OS X. I kursen ingår lärarledda genomgångar och väl anpassade övningar till varje kapitel. Du kommer också att få tips på felsökning, referenser till ytterligare information.

Lämpliga deltagare

Denna kurs är speciellt framtagen för helpdesk personal, tekniska koordinatörer, servicetekniker och andra som ger support åt Mac OS X användare.

Förkunskaper

Innan du går denna kurs bör du ha följande förkunskaper:

Kursinnhåll

Ämne Beskrivning

Chapter 1
Installation
Prepare and partition the drive, install Mac OS X, use the installer log files to verify a successful installation, configure Mac OS X with the Setup Assistant, update software with Software Update and Installer, tips and techniques for troubleshooting an installation problem.

Chapter 2
User Accounts
Create and manage user accounts, create and manage administrator accounts, locate directory attributes, security, password selection, Keychain, and FileVault.

Chapter 3
File Systems
File systems supported by Mac OS X, file and directory ownership and permissions, Disk Utility and file repair, using the command line for file management.

Chapter 4
File Management

The root volume, file system layout, preferences, frameworks, file types unique to Mac OS X (i.e., resource forks and packages), Spotlight, file archives, disk images. archiving and restoring data with Time Machine, managing backup data, how to access the data outside of Time Machine.


Chapter 5
Applications

Applications supported in Mac OS X, applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

Chapter 6
Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network connections, appropriate use of network locations, isolating and troubleshooting network elements.

Chapter 7
Accessing Network Services

Connecting to common network resources, Network Users accounts with Directory Services, AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating client software issues from network issues.

Chapter 8
Providing Network Services

Enabling network services on a Mac OS X client, peer-to-peer collaboration, sharing files between Macs and Windows, sharing web documents, screen sharing, firewall as well as techniques to isolate server issues from client and network issues

Chapter 9
Peripherals

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals, managing printers, print-job management, printer PPDs and PDF workflow, techniques for isolating cabling, driver, or application issues

Chapter 10
Startup Process

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of the system is active during each phase, issues that can arise, automatic process launching with launchd and login window startup items.

Kurslitteratur

Elevhandledning (584 sidor) och övningsmaterial (522 sidor)

Kurskod

Leopard 101

Kurslängd

3 dagar

Språk

Svenska, litteratur och övningar på engelska

Pris

Kurskostnad: 10 500 kr, Kurslitteratur: 2 000 kr; Total 12 500 kr exkl moms

Mera information

Apples information om kursen: Mac OS X Support Essentials v10.5

Certifierings test

Mac OS X Support Essentials v10.5 Exam (9L0-402)
Hämta exempeltest här: Mac OS X Support Essentials v10.5 Sample Test
Hämta certifieringsunderlaget här: Mac OS X Support Essentials v10.5 Skills Assessment Guide