Kursbeskrivning
OS X Support Essentials v10.7 är en tredagars kurs som hjälper dig att få en djupare förståelse för OS X. I kursen ingår lärarledda genomgångar och väl anpassade övningar till varje kapitel. Du kommer också att få tips på felsökning, referenser till ytterligare information.
Lämpliga deltagare
Denna kurs är speciellt framtagen för helpdesk personal, tekniska koordinatörer, servicetekniker och andra som ger support åt OS X användare.
Förkunskaper
Innan du går denna kurs bör du ha följande förkunskaper:
- Grundläggande OS X kunskap
- Grundläggande felsökningskunskap
Kursinnhåll
| Ämne |
Beskrivning |
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Chapter 1
Installation and Configuration |
Prepare a computer for installation of OS X Lion. Successfully install OS X Lion software. Troubleshoot potential installation problems. Complete initial configuration of Lion system. Install software and updates. |
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Chapter 2
User Accounts |
Recognize various user account types and user attributes. Create and manage user accounts and home folders. Understand and implement user security techniques. Resolve issues that prevent users from accessing their accounts. |
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Chapter 3
File Systems |
Recognize the various file systems supported by Lion. Manage and troubleshoot file systems using a variety of tools. Understand how to use FileVault 2 full disk encryption. Understand and manage file ownership and permissions. |
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Chapter 4
Data Management |
Explore and understand the Lion file layout. Discover common system files, their location, and their purpose. Leverage file metadata by using Spotlight for advanced searching. Learn file management techniques unique to Lion. Archive files and folders using technologies built in to Lion. Use Time Machine to back up and restore important data. |
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Chapter 5
Applications and Processes |
Understand and support the various application types. Monitor and control processes and applications. Locate and manage application preferences. |
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Chapter 6
Network Configuration |
Understand fundamental TCP/IP network concepts. Configure OS X Lion networking. Manage multiple network locations and interfaces. Identify and resolve network connectivity issues. |
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Chapter 7
Network Services |
Connect to common network services using built-in Lion network applications. Browse and access network file services using the Finder. Configure Lion computers to provide network file sharing and web sharing services. Use remote control tools to access other network hosts. Provide and protect network sharing and host services. Access network directory service information. Troubleshoot network shared service issues. |
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Chapter 8
Peripherals and Printing |
Understand, manage, and troubleshoot peripheral connectivity. Pair Bluetooth devices to your Mac. Understand, manage, and troubleshoot printing, scanning, and faxing systems. |
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Chapter 9
System Startup |
Understand the Lion startup process. Identify the essential files and processes required to successfully start up Lion. Troubleshoot the startup and login processes. |
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Kurslitteratur
Elevhandledning (ca 650 sidor) och övningsmaterial (ca 380 sidor)
Kurskod
Lion 101
Kurslängd
3 dagar
Språk
Svenska, litteratur och övningar på engelska
Pris
Kurskostnad: 12 900 kr, Kurslitteratur: 2 000 kr; Total 14 900 kr exkl moms
Mera information
Apples information om kursen: OS X Support Essentials v10.7
Certifierings test
OS X Support Essentials v10.7 Exam (9L0-410)
